APEX HUNT · BY FIELD ARMOR

Support

Last updated September 24, 2026

Email [email protected]. A real person reads it.

What helps us fix it faster

In the app, open Account → Diagnostics and tap to copy. That puts your build number, how old your map data is and which saved coverts still match it on the clipboard — nothing is sent anywhere until you paste it into an email yourself. Include that, plus:

• What you expected to happen, and what happened instead.
• Roughly where you were — a county is plenty, we do not need your spot.
• A screenshot, if it is something you can see.

Found a boundary that is wrong?

Tell us — [email protected], with roughly where and what you found on the ground. We cannot correct an agency's own dataset, but we can flag it, re-pull the source, and in some cases suppress a bad polygon.

It does not change the rule, which is in the app before you ever see a map and in §3 of the Terms: Apex is not a legal record of ownership, and what is posted on the ground controls over anything Apex draws.

Common things

• The map has no scored coverts. Coverts are part of Apex Pro, and they are shown for the states Apex covers. If you are signed in to a Pro account and still see none, send us the diagnostics.
• Crew is empty or will not load. Crew needs an account and a connection. Everything else in Apex works without either.
• I got a new phone. If backup was on, sign in and tap Restore. If it was off, your records live only on the old phone — export a backup file from the Journal there and AirDrop it across.
• Deleting your account. Account → Delete my account. It removes the account, crew membership and any backup; what is on your phone stays on your phone.

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